Client Account Specialist
Full Time • Fairfield
Benefits:
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
RP FAMILY VENTURES LLC dba Signarama Fairfield, NJ is a family owned and operated business. As a full-service sign center, we use the latest technology and the highest quality products to manufacture custom signs for all commercial needs. We custom design and install banners, business signs, graphics, logos, directory signs, store signs, tradeshow signs, displays, vehicle and boat graphics, window decals and any branded visual communication solutions for commercial clients.
SUMMARY - Provides excellent customer service and accurately assesses all customer needs. Coordinates and executes in-house marketing programs. Demonstrate a professional image of the Signarama brand at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Front Counter Sales – Serve as the first point of contact for walk-in and telephone customers.
• Execute in house direct mailings.
• Assure customer satisfaction. Send thank you cards with orders.
• Respond to customer inquiries to determine needs, provide recommendations and quotes and assist customers with the order process. Obtain information for future contact
• Process customer orders. Accurately complete Work Order; obtain customer’s approval and down payment
• Telemarketing Calls to Direct Mail Listing; to Existing Customer Files; to New Business Listings; to No-Activity Customers
• Call Outstanding Quotations
• Prospecting via phone for new customers. Generate list of prospects through lead groups or publications (Yellow Pages, Chamber of Commerce directory, etc.)
• Work closely with the Production Area to answer any questions they may have concerning current work orders.
• Maintain a good working relationship with vendors to obtain quotes and follow up on orders in process.
• Mailings to No-Activity Customers; to Club Members
• Follow Up of Top 100 customers
• Run Bi-monthly Specials Campaign
• Implement Marketing Strategies from Marketing Planner. Execute in-house marketing, working with Owner/Marketing Representative
• Enter contact names into database for appropriate follow up
• Contact customers when the order is ready
• Obtain referrals; determine contact name and phone number and provide follow up.
• Support Owner as needed with reports, close outs, invoices, and daily, weekly and monthly paperwork
• Cross train in other areas of the store to maintain a fully functioning store at all times.
• Maintain an organized, clean and professional store appearance at all times.
• Quality Control
• Complete in store training utilizing the following: Front counter Sales, Sign Product Training video, Key lines and the Owner’s Manual.
• Front Counter Sales – Serve as the first point of contact for walk-in and telephone customers.
• Execute in house direct mailings.
• Assure customer satisfaction. Send thank you cards with orders.
• Respond to customer inquiries to determine needs, provide recommendations and quotes and assist customers with the order process. Obtain information for future contact
• Process customer orders. Accurately complete Work Order; obtain customer’s approval and down payment
• Telemarketing Calls to Direct Mail Listing; to Existing Customer Files; to New Business Listings; to No-Activity Customers
• Call Outstanding Quotations
• Prospecting via phone for new customers. Generate list of prospects through lead groups or publications (Yellow Pages, Chamber of Commerce directory, etc.)
• Work closely with the Production Area to answer any questions they may have concerning current work orders.
• Maintain a good working relationship with vendors to obtain quotes and follow up on orders in process.
• Mailings to No-Activity Customers; to Club Members
• Follow Up of Top 100 customers
• Run Bi-monthly Specials Campaign
• Implement Marketing Strategies from Marketing Planner. Execute in-house marketing, working with Owner/Marketing Representative
• Enter contact names into database for appropriate follow up
• Contact customers when the order is ready
• Obtain referrals; determine contact name and phone number and provide follow up.
• Support Owner as needed with reports, close outs, invoices, and daily, weekly and monthly paperwork
• Cross train in other areas of the store to maintain a fully functioning store at all times.
• Maintain an organized, clean and professional store appearance at all times.
• Quality Control
• Complete in store training utilizing the following: Front counter Sales, Sign Product Training video, Key lines and the Owner’s Manual.
QUALIFICATIONS
Education/Experience:
• Any combinations of education, training or general experience that would provide the required skills and knowledge base sufficient for job performance. This includes:
• Sufficient formal or informal education to assure the ability to use simple math (adding, subtracting, multiplying and dividing whole numbers and fractions, as well as converting fractions to decimals).
• Previous experience as a customer sales associate/service representative.
• Previous experience in a sign shop or graphics industry.
• Pass all assessments/inventories administered during the hiring process.
Knowledge: Correct English usage including spelling, grammar and punctuation; ability to proofread; basic math, read and interpret a ruler and use a calculator; basic sales skills; telemarketing skills; experience with a POS/Accounting system; using a keyboard for typing/data input; computer basics including Windows and Microsoft Office Suite.
Education/Experience:
• Any combinations of education, training or general experience that would provide the required skills and knowledge base sufficient for job performance. This includes:
• Sufficient formal or informal education to assure the ability to use simple math (adding, subtracting, multiplying and dividing whole numbers and fractions, as well as converting fractions to decimals).
• Previous experience as a customer sales associate/service representative.
• Previous experience in a sign shop or graphics industry.
• Pass all assessments/inventories administered during the hiring process.
Knowledge: Correct English usage including spelling, grammar and punctuation; ability to proofread; basic math, read and interpret a ruler and use a calculator; basic sales skills; telemarketing skills; experience with a POS/Accounting system; using a keyboard for typing/data input; computer basics including Windows and Microsoft Office Suite.
Skills: Communication including listening, speaking, hearing and writing, consulting, being able to assess need and offer possible solutions for consideration; time management; using the phone book or other lists to generate targeted list of companies.
Desirable Qualifications/Traits: Easy-going, adaptable personality, positive and team-oriented disposition, quality conscious, flexibility to occasionally work overtime, calm, professional and diplomatic, presents self well, neatly dressed, well-mannered and polite.
Compensation: $14.00 - $20.00 per hour
At Signarama, the world’s leading sign and graphics franchise, we offer you an unparalleled opportunity to develop and enhance your career within the industry. Recognized globally, we have nearly 900 locations across over 60 countries, offering limitless opportunities for professional growth.
Whether you're passionate about sales, have a flair for design, excel in production, or are skilled in installation or administration, Signarama has a place for you. Our expansive network provides an exceptional environment where your skills can flourish and where you can make a significant impact.
Working at Signarama means joining a family of professionals who are dedicated to innovation and quality. We take pride in our collaborative culture where creativity and efficiency are rewarded. We are on the lookout for individuals who are eager to drive their careers forward and make their mark in the signage industry.
Apply today and step into a career where your work will be seen and appreciated across cities and communities worldwide. Become a part of the Signarama family—where your journey can take you anywhere!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Signarama Corporate.
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